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      GNSS Fixed, LTE, 5G, Helical
      • High Precision GNSS Antennas
        • Selector Guide
        • Application Notes
      • Precision Timing Antennas
        • Selector Guide
      • Rugged LTE, Wifi & DSRC
        • Selector Guide
      • Mobile Tracking Antennas
      • Mobile Communications Antennas
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      • Portable Device Antennas
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      • High Precision CM Level
        • Selector Guide
      • GNSS Receiver Modules
      • GNSS Combined Antenna/Receivers
      • GNSS Plus Inertial Receivers
    • GNSS Signal Distribution
      • Amplifiers
      • Repeaters
      • Splitters
      • Attenuators
      • BIAS T
      • Combiners
    • GNSS Simulators
      • Single Constellation
      • Triple Constellation
      • Wideband
      • Scenario Generation Software
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      • Coaxial cable Protection
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RMA FormAlexa2022-05-12T16:22:32+10:00

RMA Form

If you want to request an RMA for any Step Global products, please complete the below form. You will be emailed RMA documentation that is to be included in the return shipment. Shipment costs to Step Global are the responsibility of the customer.
Contact Name(Required)
Shipping Address(Required)
Billing Address
DD slash MM slash YYYY
Details(Required)

Complete the below table with the details about the failed unit/s. The detailed description of the failure should include:

  • Application the product is used in
  • How has the device failed, what function is it not performing
  • What is the device connected to
  • Is the device used in a mobile or stationary application

You must complete one row per item being returned.

Part Number
Serial Number
Detailed Description of Failure
 
Advanced Replacement Requested?
Consent(Required)

Response Times


1. Standard Response Time
    a. For items that are NOT covered under an extended warranty or service agreement, the turnaround time on repairs is:
        i. If product can be repaired in house, equal to 6 weeks after receipt of faulty goods
        ii. If product has to be returned to overseas factory, equal to 12 weeks after receipt of faulty goods
   b. For items that are covered under an extended warranty or service agreement the turnaround time will be as the terms in that agreement.
2. Express Response
    a. If you require an express turnaround on an urgent repair, then you can purchase an express service at a cost of $125.00 per item for in house repair or $250.00 per item for overseas factory repair.
    b. The committed turnaround time for express items is 5 business days for in house repair and 4 weeks if goods have to be sent to overseas factory.


Service Costs


1. Hardware Still Within Standard Warranty Period
    a. You are responsible for the cost to return the suspect product to Step Global
    b. If product has a manufacturing defect, then Step Global will either repair or replace the unit at no cost (replacement unit may be an equivalent to new)
    c. If no fault is found, then a charge of $55 will be applied for items with sales value less than $1,000, or $85 will be applied for items with sales value equal or greater than $1,000.
    d.If fault is determined to have been caused by misuse, then full repair / replacement cost will be applicable in accordance with 2 below.
2. Hardware Outside Standard Warranty and Not Covered By Another Agreement
    a. An inspection fee must be paid prior any work starting; for items with sales value under $1,000 = $55.00, for items equal to or over $1,000 = $85.00
    b. If product can be repaired in-house then the total cost will be:
        i. Hourly rate of $125 per hour
        ii. Plus, the cost of any parts
        iii. Invoice charge will be Total time, plus parts, plus return shipping, Minus the inspection fee
    c. If product cannot be repaired in house, Step Global will provide an estimate to have it repaired at manufacturer and compare that to a replacement unit cost.
3. Hardware Covered Within an Agreement
    a. The terms of the agreement will be followed.
4. Applications Engineering Support
    a. If the problem with the product is due to its application or use, Step Global can provide access to our Applications Engineering for the purpose of consulting and/or training.
    b. The cost of this is $50 for the first 15 minutes and then $135 per hour after that.
    c. These sessions need to be booked 2 business days in advance.

Step Global has been providing innovative GPS & RFID solutions for our customers for over 20 years. We are experts in the positioning and tracking fields. We consult on, design and develop customised solutions that leverage world-class GPS & RFID products.

Links

  • About Us
    • Careers
    • Technology Partners
  • Capabilities
  • Products
    • Antennas, Mobile, MIMO,
      GNSS Fixed, LTE, 5G, Helical
      • High Precision GNSS Antennas
        • Selector Guide
        • Application Notes
      • Precision Timing Antennas
        • Selector Guide
      • Rugged LTE, Wifi & DSRC
        • Selector Guide
      • Mobile Tracking Antennas
      • Mobile Communications Antennas
      • Base Station Antennas
      • Portable Device Antennas
      • WiFi / WiMax / BLE Antennas
      • MIMO Antennas
      • DAS Antennas
      • LTE / 5G Antennas
      • RFID / ISM Antennas
    • Asset Tracking, Telematics
      • Rugged Asset Trackers
      • Economy Trackers
      • OBDII Plug-In Diagnostic Trackers
      • Enterprise Trackers
      • Apps
    • GNSS Receivers
      • High Precision CM Level
        • Selector Guide
      • GNSS Receiver Modules
      • GNSS Combined Antenna/Receivers
      • GNSS Plus Inertial Receivers
    • GNSS Signal Distribution
      • Amplifiers
      • Repeaters
      • Splitters
      • Attenuators
      • BIAS T
      • Combiners
    • GNSS Simulators
      • Single Constellation
      • Triple Constellation
      • Wideband
      • Scenario Generation Software
    • Lightning & Surge Protection
      • Coaxial cable Protection
      • Smart GNSS Antenna Protection
      • Communications Interface Protection
    • Marine Navigation including Auto Pilot, Thermal Cameras, Engine Control
      • Compass Systems
      • Auto Pilot Systems
      • AIS
      • Thermal Night Cameras
    • Mobile Computing and Networking
      • Handheld
      • Mobile Data Terminals
      • Panel Computers
      • Network controllers
    • Precision Timing
      • Atomic Clocks
      • Embedded Timing Receivers
      • Network Timing Clocks
        • Digital Wall Clocks
        • Analogue Wall Clocks
        • System Controller
      • NTP/PTP Network Time Servers
      • Smart Timing Antennas
      • Timing Synchronisation
    • Resources
    • RFID
      • Readers
      • Antennas
    • Wireless Communications
      • VHF/UHF Data Radios
      • Wireless Routers
      • 915 MHz Radios
  • Applications
    • Solutions
      • Asset Telematics & GIS
      • AVL/Telematics
      • CrashBoxx
      • Integration Services and Support
      • Lone Worker Environments
      • Mobile Assets Track & Trace
      • Time Sync Technologies
    • Industries
      • Construction
      • Education
      • Healthcare
      • Utilities
      • Waste and Recycling
  • Services
    • Extended Warranties
    • System Integrators
  • Resource Library
  • Shop
  • Contact
    • Returns Form

Contact Us

Step Global
1 Arco Lane,
Heatherton VIC 3202
AUSTRALIA

Phone: +61 3 9551 7334
Email: sales@stepglobal.com

ABN: 11119921578

 

 

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