We will search out and find
the source of customer required product
whether it will be embedded module or
a software solution.

We will manage all contractual and commercial
arrangements with the supplier and use our
international shipping accounts to
minimise landed cost.



We will source and hold inventory of a complete system, 
at component level, in accordance with
our customers demand requirements.

We will provision pack and ship
to the customers specified place of receipt.

 

 

If our customer has a special requirement for a product,
we will work with the manufacturer to supply
a custom variation to exactly match those requirements.




We hold stock of all our fast moving products
to ensure short 1-2 day turn around for all Stock Keeping Units.

We can gurantee agreed supply times for all forecasted items.



To minimise double handling, we have the capability to
package multiple components into a “kit”,
including labeling, documentation, and serial number tracking.

We can then ship direct to the end user or installers,
eliminating handling of hardware for our customers.



To avoid firmware being released untested into an existing system,
we are able to “lock-in” firmware versions for our customers,
until new version are tested and approved.

We will track the firmware version of all devices shipped
from us to our customer.

 

 

We can configure devices prior to dispatch
so that all hardware is ready to go as soon as it arrives on site.

 

 

We can offer extended warranties
past what the manufacturer already offers.
Up to 4 years in total.

 

 

Need to ensure supply?
We can set-up supply agreements with our customers,
locking in stock holding, lead times, and pricing.

 


We are able offer service and maintenance agreements
to our customers.

This includes engineering support, troubleshooting,
advanced replacements, and repair.

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We will search out and find
the source of customer required product
whether it will be embedded module or
a software solution.

We will manage all contractual and commercial
arrangements with the supplier and use our
international shipping accounts to
minimise landed cost.

We will source and hold inventory of a complete system, 
at component level, in accordance with
our customers demand requirements.

We will provision pack and ship
to the customers specified place of receipt.

If our customer has a special
requirement for a product,
we will work with the manufacturer to supply
a custom variation to exactly match those requirements.

We hold stock of all our fast moving products
to ensure short 1-2 day turn around
for all Stock Keeping Units.

We can gurantee agreed supply times
for all forecasted items.

To minimise double handling,
we have the capability to package
multiple components into a “kit”,
including labeling, documentation,
and serial number tracking.

We can then ship direct to
the end user or installers,
eliminating handling of hardware
for our customers.

To avoid firmware being released
untested into an existing system,
we are able to “lock-in” firmware versions
for our customers, until new version
are tested and approved.

We will track the firmware version
of all devices shipped from us
to our customer.

We can configure devices prior to dispatch
so that all hardware is ready to go
as soon as it arrives on site.

We can offer extended warranties
past what the manufacturer already offers.
Up to 4 years in total.

Need to ensure supply?
We can set-up supply agreements
with our customers,
locking in stock holding,
lead times, and pricing.

We are able offer service and
maintenance agreements
to our customers.

This includes engineering support, troubleshooting, advanced replacements,
and repair.




Some sites have unique requirements.
Our experienced engineers are able to attend your sites to ensure that
the solution we offer is form fitted to ensure success.




Need a second glance?
Our experienced engineers are able to review
your designs and specifications to ensure
that it meets your requirements.




We are able to provide integration of our products
into 3rd party hardware.

We will test and verify the complete system
to ensure everything is working as one.



We offer a range of training options to our customers,
including individual training sessions, group training,
and remote training.

We will work with our customers to determine
what they want to achieve,
and we will cater our training specifically
to those requirements.





If custom documentation is required,
our team are capable of creating custom manuals,
installations guides, data sheets and other documents.




Do you have an issue you can’t get to the bottom of?
Our engineers are able to assist with debug support.

We will trawl through the available data
and get to the root cause of the problem.




We can offer installation services for our products and systems.

We have access to experienced installers across the country
who can installl on a whole range of assets including,
commercial vehicles, heavy vehicles, marine vessels,
infrastructure, and buildings.




To ensure our customers win the tenders they go for,
we can offer documentation support for the
products and solutions that we sell.

We have worked with many customers in joint tender submissions,
utilising our skills and experience to provide the best fit.




We have a team of talented software engineers
who are able to develop software for our customers applications.

This allows us to provide a complete solution of software and hardware,
ensuring that we meet the customer requirements.




At the last step of roll-out,
we are able to help you carry it home
with commissioning support.

We can assist the customer with end-to-end testing,
linking of assets, and user training.

Some sites have unique requirements.
Our experienced engineers are able to attend your sites to ensure that
the solution we offer is form fitted to ensure success.

Need a second glance?
Our experienced engineers are able to review
your designs and specifications to ensure
that it meets your requirements.

We are able to provide integration of our products
into 3rd party hardware.

We will test and verify the complete system
to ensure everything is working as one.

We offer a range of training options to our customers,
including individual training sessions, group training,
and remote training.

We will work with our customers to determine
what they want to achieve,
and we will cater our training specifically
to those requirements.

If custom documentation is required,
our team are capable of creating custom manuals,
installations guides, data sheets and other documents.

Do you have an issue you can’t get to the bottom of?
Our engineers are able to assist with debug support.

We will trawl through the available data
and get to the root cause of the problem.

We can offer installation services for our products and systems.

We have access to experienced installers across the country
who can installl on a whole range of assets including,
commercial vehicles, heavy vehicles, marine vessels,
infrastructure, and buildings.

To ensure our customers
win the tenders they go for,
we can offer documentation support for the
products and solutions that we sell.

We have worked with many customers in joint tender submissions,
utilising our skills and experience to provide the best fit.

We have a team of talented software engineers
who are able to develop software for our customers applications.

This allows us to provide a complete solution of software and hardware,
ensuring that we meet the customer requirements.

At the last step of roll-out,
we are able to help you carry it home
with commissioning support.

We can assist the customer
with end-to-end testing,
linking of assets, and user training.

 

We take our customers through a journey in the product development lifecycle from a scoping through to conception of system, prototyping and test.



We work together with the customers to scope out the user needs in order to model the complete functionality of the system requirements


In our engineering process, we take a high-level overview
of the system and we assess different architectures
from a reliability, technical risk and effort point of view,
liasing with the required technical disciplines such as
software, hardware and mechanical to ensure
the most cost effective solution and maximum reliability


Our proven technical development approach
is to bring known technical risks forward in the process,
by performing proof of concept investigations to
mitigate the risks and increase confidence on the solution


If your device requires compliance to operate in a specific
jurisdiction, we can provide guidance on the required standards
for the development of Automotive, Medical, RFID, Video and
Wireless communications devices. 

We also work closely with the AMCA, TGA, FDA
and NHVR regulatory bodie

Our systems engineering approach also takes into account
the traceability of requirements through to Verification protocols
and Validation (also known as User Acceptance Testing)
to ensure that the must-do requirements are covered in the final design
and testing before a pilot manufacturing run.

 

We take our customers through a journey in the product development lifecycle from a scoping through to conception of system, prototyping and test.



We work together with the customers to scope out the user needs in order to model the complete functionality of the system requirements


In our engineering process, we take a high-level overview
of the system and we assess different architectures
from a reliability, technical risk and effort point of view,
liasing with the required technical disciplines such as
software, hardware and mechanical to ensure
the most cost effective solution and maximum reliability


Our proven technical development approach
is to bring known technical risks forward in the process,
by performing proof of concept investigations to
mitigate the risks and increase confidence on the solution


If your device requires compliance to operate in a specific
jurisdiction, we can provide guidance on the required standards
for the development of Automotive, Medical, RFID, Video and
Wireless communications devices. 

We also work closely with the AMCA, TGA, FDA
and NHVR regulatory bodie


Our systems engineering approach also takes into account
the traceability of requirements through to Verification protocols
and Validation (also known as User Acceptance Testing)
to ensure that the must-do requirements are covered in the final design
and testing before a pilot manufacturing run.

We can integrate different systems
using several digital protocols, such as SPI, I2C, RS232,
CAN Bus, and can also work with RF protocols
such as BLE, WiFi, LTE, 5G, UHF and ISM bands.

We also design custom made hardware solutions depending on your requirements

Our team is very familiar with the process of hardware design,
undertaking first schematics capture based on a Electronics Architecture,
and then developing up to 8 layers for high-density PCBAs
depending on the dimension requirements of the device.

We can utilize both SMD and DIP packages for components depending on the application and the required mechanical design and IP rating.

Our systems engineering approach also takes into account
the traceability of requirements through to
Verification protocols and Validation
(also known as User Acceptance Testing)
to ensure that the must-do requirements are covered in
the final design and testing before a pilot manufacturing run

We can integrate different systems
using several digital protocols, such as SPI, I2C, RS232,
CAN Bus, and can also work with RF protocols
such as BLE, WiFi, LTE, 5G, UHF and ISM bands.

We also design custom made hardware solutions depending on your requirements

Our team is very familiar with the process of hardware design,
undertaking first schematics capture based on a Electronics Architecture,
and then developing up to 8 layers for high-density PCBAs
depending on the dimension requirements of the device.

We can utilize both SMD and DIP packages for components depending on the application and the required mechanical design and IP rating.

Our systems engineering approach also takes into account
the traceability of requirements through to
Verification protocols and Validation
(also known as User Acceptance Testing)
to ensure that the must-do requirements are covered in
the final design and testing before a pilot manufacturing run

 

We follow best Agile practices
in the software development industry
and create Epics and User Stories
to develop the sprint plan.

 

When developing software,
we present solutions using UML diagrams
to model dynamic behaviours of the system
(through sequence diagrams) and static diagrams
(such as class diagrams)


We have the expertise to develop cloud solutions
on AWS platforms to integrate mobile platforms
with back-end solutions through APIs.

We are familiar with the MVC (Model, View and Controller)
paradigm to ensure a clean architecture in cloud solutions,
where web UI, database and the business logic
live in the appropriate instances



Our team is very familiar with embedded Linux
working on different platforms such as OpenWRT
and Debian, working at a drivers/kernel level
to suit the customer needs



Depending on the required criticality of the application,
we can assess the risk of the software solution
and then create redundancies and mitigations
under different failure scenarios



We have experience with both non-relational
and relational databases



We have the expertise on supervised and
unsupervised machine learning algorithms
to provide insights in large datasets
in different applications

 

We follow best Agile practices
in the software development industry
and create Epics and User Stories
to develop the sprint plan.

 

When developing software,
we present solutions using UML diagrams
to model dynamic behaviours of the system
(through sequence diagrams) and static diagrams
(such as class diagrams)


We have the expertise to develop cloud solutions
on AWS platforms to integrate mobile platforms
with back-end solutions through APIs.

We are familiar with the MVC (Model, View and Controller)
paradigm to ensure a clean architecture in cloud solutions,
where web UI, database and the business logic
live in the appropriate instances



Our team is very familiar with embedded Linux
working on different platforms such as OpenWRT
and Debian, working at a drivers/kernel level
to suit the customer needs



Depending on the required criticality of the application,
we can assess the risk of the software solution
and then create redundancies and mitigations
under different failure scenarios



We have experience with both non-relational
and relational databases



We have the expertise on supervised and
unsupervised machine learning algorithms
to provide insights in large datasets
in different applications

We analyse the customer needs to approach the project using
the most suitable methodology depending on the risks and scope of work;
for projects where there is not a clear vision of the final functionality,
we help customers to achieve that vision through iterative work packages
in an agile fashion, but we can also accommodate waterfall type projects
 if the customers are more used to this approach.

We ensure that the project engineer is the most suitable
at a technical level for the project and assigned to manage the work packages,
 all customer interactions, the resources internally and budget.


We provide weekly meetings with the customers
to give a clear picture of the project milestones,
timeframes, costs and risks to ensure that
100% customer expectations are met

Our projects have an accompanying Risk Management Plan,
whereby Project Risks and Technical risks are logged
in registers and monitored throughout
the Project Lifecycle.

From a design point of view, we can perform
FFMEA, dFMEA and pFMEA on existing systems
that require increased reliability or new designs
that have a reliability metric goal.


We use state of the art Atlassian Tools,
such as Jira, Confluence, Requirement Test Matrix
and BigPicture to track teams workflow
and activities internally


Once the Project Engineer is assigned
and the high-level system architecture is defined,
software development plans and electronics architecture documents
are compiled with the relevant disciplines
by the Subject Matter Experts (SMEs) in our team

We analyse the customer needs to approach the project
using the most suitable methodology depending on
the risks and scope of work; for projects where
there is not a clear vision of the final functionality,
we help customers to achieve that vision through
iterative work packages in an agile fashion,
but we can also accommodate waterfall type projects
if the customers are more used to this approach.

We ensure that the project engineer
is the most suitable at a technical level for the project
and assigned to manage the work packages, all customer interactions, the resources internally and budget.

We provide weekly meetings with the customers
to give a clear picture of the project milestones,
timeframes, costs and risks to ensure that
100% customer expectations are met

Our projects have an accompanying Risk Management Plan,
whereby Project Risks and Technical risks are logged
in registers and monitored throughout
the Project Lifecycle.

From a design point of view, we can perform
FFMEA, dFMEA and pFMEA on existing systems
that require increased reliability or new designs
that have a reliability metric goal.

We use state of the art Atlassian Tools,
such as Jira, Confluence, Requirement Test Matrix
and BigPicture to track teams workflow
and activities internally

Once the Project Engineer is assigned
and the high-level system architecture is defined,
software development plans and electronics architecture documents are compiled with the relevant disciplines
by the Subject Matter Experts (SMEs) in our team

Throughout development, our engineers follow best practices by creating
 testable classes to run unit and integration tests.

Our Quality Control (QC) engineers will develop testing protocols to cover
all the functional requirements, but also negative cases and regression tests, 
to ensure that previously found issues have been fixed on the next release.

We also undertake the required electrical testing for the relevant industry,
working with certified laboratories in Melbourne

Once the Verification process is finalized,
the system is passed onto Validation,
where the user also tests the new system
in their application environment to ensure that it
meets the market needs.

Utilizing best practices in the software development field,
we are familiar with different platforms for
Continuous Integration and Continuous Deployment (CI/CD)
such as Jenkins that will provide the required testing coverage
for a robust system in the field

Utilizing best practices in the hardware design
and prototyping, we develop products
DFM (Design for Manufacturing) and DFT (Design for Testing)
to increase the yield rate in the production line
and reduce the number of failures in the field.

Step Global can develop with the
Contract Manufacturer test and programming jigs
to use in the production lines, but also
End of Line tests after the system has been assembled

Throughout development, our engineers follow best practices by creating testable classes to run unit and integration tests.

Our Quality Control (QC) engineers will develop testing protocols to cover all the functional requirements, but also negative cases and regression tests, to ensure that previously found issues have been fixed on the next release.

We also undertake the required electrical testing for the relevant industry, working with certified laboratories in Melbourne

Once the Verification process is finalized,
the system is passed onto Validation,
where the user also tests the new system
in their application environment to ensure that it
meets the market needs.

Utilizing best practices in the software development field,
we are familiar with different platforms for
Continuous Integration and Continuous Deployment (CI/CD)
such as Jenkins that will provide the required testing coverage
for a robust system in the field

Utilizing best practices in the hardware design
and prototyping, we develop products
DFM (Design for Manufacturing) and DFT (Design for Testing)
to increase the yield rate in the production line
and reduce the number of failures in the field.

Step Global can develop with the
Contract Manufacturer test and programming jigs
to use in the production lines, but also
End of Line tests after the system has been assembled

Step Global has experience developing products
under different Quality Management System Standards,
such as ISO9001, ISO16949 for automotive or
ISO13485 for medical devices.

Software quality assurance (SQA) is the process deployed
that assures that all software engineering processes,
methods, activities and work items are monitored and
comply against the defined standards.

These defined standards could be one or a combination
of any like ISO 9000, CMMI model, ISO15504, etc.
SQA incorporates all software development processes
starting from defining requirements to coding until release.

Its prime goal is to ensure quality.

A Six Sigma approach is used in our production environment.
It is the process that is monitored in order to identify
any variability and then control that variability
within defined limits.

Individual sample products are tested to ensure the process
is delivering the highest quality.

Step Global has experience developing products
under different Quality Management System Standards,
such as ISO9001, ISO16949 for automotive or
ISO13485 for medical devices.

Software quality assurance (SQA) is the process deployed
that assures that all software engineering processes,
methods, activities and work items are monitored and
comply against the defined standards.

These defined standards could be one or a combination
of any like ISO 9000, CMMI model, ISO15504, etc.
SQA incorporates all software development processes
starting from defining requirements to coding until release.

Its prime goal is to ensure quality.

A Six Sigma approach is used in our production environment.
It is the process that is monitored in order to identify
any variability and then control that variability
within defined limits.

Individual sample products are tested to ensure the process
is delivering the highest quality.

• Specialised data logger for tracking of unmanned aircraft flights

•Development of cost effective Iridium module for two way satellite communications

•Development of tracking system on communications trailers used in mine sites with wireless mesh networks

•Development of 3G, 4G, LTE and CDMA interface, both hardware and software.

•Implementation of redundant communications over cell phone networks

•Development of automated driver identification system on 4WD vehicles using UHF RFID

•Development of a video based machine interface on vehicles with remote monitoring and reporting

•Development of a fault tolerant Windows Server application that provides redundant communications and management of 1000’s of remote IoT devices, plus management of redundant databases, and protocol conversion for interfacing to 3rd party systems.

•Development of a NHVR (National Heavy Vehicle Regulator) certified Electronic Work Diary consisting of mobile app for drivers and a AWS cloud based managment and reporting system.

•Development of GNSS based autonomous vehicle system for agricultural vehicles.

• Specialised data logger for tracking of unmanned aircraft flights

•Development of cost effective Iridium module for two way satellite communications

•Development of tracking system on communications trailers used in mine sites with wireless mesh networks

•Development of 3G, 4G, LTE and CDMA interface, both hardware and software.

•Implementation of redundant communications over cell phone networks

•Development of automated driver identification system on 4WD vehicles using UHF RFID

•Development of a video based machine interface on vehicles with remote monitoring and reporting

•Development of a fault tolerant Windows Server application that provides redundant communications and management of 1000’s of remote IoT devices, plus management of redundant databases, and protocol conversion for interfacing to 3rd party systems.

•Development of a NHVR (National Heavy Vehicle Regulator) certified Electronic Work Diary consisting of mobile app for drivers and a AWS cloud based managment and reporting system.

•Development of GNSS based autonomous vehicle system for agricultural vehicles.

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