Monitoring every transaction, every push of a button or every data entry into the database can seem intrusive to some. But the importance of application monitoring for good support is of the upmost importance.
Solutions that allow you to track and log when your staff press a button to submit and monitor that transaction, all the way from the device to the final database.
This allows support teams to quickly diagnose and track issues within the system, without the need to recreate the bug.
We all know how painful it is when you can’t recreate it and the support person doesn’t believe you.
Application monitoring support helps your business in ways you will take for granted.
You might not even notice the process that was running slowly in the past get a sudden speed boost by a second, but every second counts.
It might even stop a hang up that you must call support about in the future.